Total Quality Management (TQM) is a mechanism that contributes improving of quality and performance in search of being up to the expectations of customers.
Its operation consists of integrating all the functions and processes related to the quality in a company, observing the applied quality measures, the quality of management and development, control quality control and maintenance.
Its operation consists of integrating all the functions and processes related to the quality in a company, observing the applied quality measures, the quality of management and development, control quality control and maintenance.
TQM principles include the senior management of an Executive Manager who will provide training tools to employees in quality methods and concepts to focus on the client and improvements in their satisfaction; decision-making based on measurements, methodology and tools to ensure that quality non-compliances are identified, measured and resolved.
Also, continuous improvement for manufacturing and quality process; cultural organization situated in skills development and team work to improve quality, which leads to have involved employees who are motivated to proactivity of identification and resolution of quality problems.
TQM´s applying cost is less than direct or indirect cost of quality problems. Thus, prevention costs include:
Also, continuous improvement for manufacturing and quality process; cultural organization situated in skills development and team work to improve quality, which leads to have involved employees who are motivated to proactivity of identification and resolution of quality problems.
TQM´s applying cost is less than direct or indirect cost of quality problems. Thus, prevention costs include:
Product requirement: are material specifications, processes and completed products or services.
Quality planning: is to elaborate plans of quality, reliability, operations, production and inspections.
Quality assurance: creation and maintenance of the quality system.
Training: development, preparation and maintenance of processes.
The evaluation costs are:
Verification: inspect that the materials have required specifications. Have quality audits by verifying that the quality system has the correct functioning.
Evaluation of suppliers: verify and approve their performance.
The costs of the failures deal with topics such as:
Waste: Unnecessary labors and stoppages resulting from mistakes, poor organization or poor communication.
Refuse: all products or materials that are defective and without repair, use or possibility of sale.
Extra work: in correction of defective materials or errors.
Failure analysis: to point out their causes.
And the costs of external faults are:
Repairs: of returned products in the place.
Warranty Claims: Products are replaced and services are re-performed.
Complaints: for clients´ attention regarding nonconformities.
To implement new work mechanisms can be complex, and at MVP Business Strategy we know about quality control issues with the knowledge and work of our experts.
Quality planning: is to elaborate plans of quality, reliability, operations, production and inspections.
Quality assurance: creation and maintenance of the quality system.
Training: development, preparation and maintenance of processes.
The evaluation costs are:
Verification: inspect that the materials have required specifications. Have quality audits by verifying that the quality system has the correct functioning.
Evaluation of suppliers: verify and approve their performance.
The costs of the failures deal with topics such as:
Waste: Unnecessary labors and stoppages resulting from mistakes, poor organization or poor communication.
Refuse: all products or materials that are defective and without repair, use or possibility of sale.
Extra work: in correction of defective materials or errors.
Failure analysis: to point out their causes.
And the costs of external faults are:
Repairs: of returned products in the place.
Warranty Claims: Products are replaced and services are re-performed.
Complaints: for clients´ attention regarding nonconformities.
To implement new work mechanisms can be complex, and at MVP Business Strategy we know about quality control issues with the knowledge and work of our experts.
Source:http://www.blog-emprendedor.info/que-es-la-administracion-de-calidad-total-tqm/
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